Modernizing Business Licenses

The City of Penticton wants to make the business license process easier for our customers. We are inviting business owners with current licenses to complete a survey to share their feedback as well as participate in a peer group to review the recommendations. Watch this site for more information as the process unfolds.

The City of Penticton wants to make the business license process easier for our customers. We are inviting business owners with current licenses to complete a survey to share their feedback as well as participate in a peer group to review the recommendations. Watch this site for more information as the process unfolds.

Business License Process Improvement Survey

The City of Penticton wants to make the business license process easier for our customers. Business owners are invited to complete the survey below and share their feedback on the process.  In appreciation for your time, all completed surveys will be entered in a draw to have your next business license paid by the City to a maximum of $175. The survey closes on June 1, 2018.


You need to be signed in to take this survey.

Options are limited to
For your most recent application, did you obtain a new license or renew or amend an existing license?
Please rate your overall satisfaction with the business licensing process?
Please rate your overall satisfaction with the business licensing process? 1 Extremely Dissatisfied 2 3 4 5 6 7 8 9 10 Extremely Satisfied
Satisfaction Level
How did you obtain your most recent license?
If you applied in person, rate the effectiveness of the process?
If you applied online, rate the effectiveness of the system?
Was the total processing time what you expected?
Was our communication with you throughout the process effective?
Was it clear what supporting documents were required with your application?
Is the information about business licenses in the Business Hub section of Penticton.ca helpful?
Would you be interested in being part of a peer group to provide input on upcoming department process changes?
Please hold on while your response is being submitted